Rob Ollander

Director of Talent Planning and Performance
Gap Inc.
Rob Ollander-Krane is the Director of Talent Planning and Performance at Gap Inc. Gap Inc. is comprised of 5 brands (Gap, Banana Republic, Old Navy, Athleta and Intermix) and employees 140,000 people in over 40 countries. Rob’s passion is performance. He has spent most of his career in Learning and Development, Talent Management and most recently Performance Management. His last four years have been focused on reinventing Gap Inc.’s performance management process. As he describes it, changing our process to focus more on performance and less on management. And more recently making the same innovations to Talent Planning.


8:20 AM One Hinders, The Other Helps: Replacing Performance Reviews with Performance Enhancement

Approximately one-third of U.S. companies are scrapping performance appraisals in favor of performance management processes that emphasize performance enhancement. Companies that decided to scrap the ‘360’ shouldn’t be surprised when teams, not individuals, determine results. 

Rafts of management and academic studies over the past half-decade have proven that, on-going performance enhancement  programs, which incorporate development, learning and coaching is more relevant to and reflective of the corporation of today. They properly reflect the integral nature of people development, offer agility and adaptability to immediate business needs and changes, and allow management to assess people’s contributions to and within teams. 

Still, challenges exist that merit the closer look we’ll provide. These include, among others:

•Creating a process that aligns individual and company goals
•Figuring out pay-for-performance using qualitative rather than quantitative measures 
•Legal issues around pay in the absence of certain of quantitative measures
•Flagging under-performing employees—and, even more important, turning them around

We’ll also strive to answer another important question--How  can companies actually assess pay in the absence of hard and fast, standardized, strictly quantifiable, appraisal procedures?