Michele Parks

Vice President, Talent Management
Cox Communications
As the vice president of Talent Management for the top provider of broadband cable telecommunications and entertainment services, Michele oversees all aspects of leadership development, employee training, talent review and succession planning as well as operational training for more than 18,000 Cox Communications employees.Beginning her HR management career in 1992 in the challenging hotel and restaurant sector, Michele served as a member of Walt Disney World Resorts HR management team. While there she helped design key performance metrics successfully driving increased customer satisfaction. She transitioned to the cable telecommunications industry in 2001, when she joined Charter Communications Southeast Operating Division. As vice president of human resources, a role she describes as a career milestone, Michele established and oversaw the strategic direction for the operation’s human resources functions across 13 states and serving 5,000 employees. Under her leadership, employee opinion survey scores improved significantly and a performance management plan was successfully deployed to all employees. Michele earned her Bachelor of Science in Hotel and Restaurant Management, Masters in business from Rochester Institute of Technology and certification as a Senior Professional in Human Resources (SPHR). She is member of Women in Cable and Telecommunications (WICT) and of the Society for Human Resource Management. Michele also serves on the board of the Cable and Telecommunications Human Resources Association. Characterized as intense, energetic and fun-loving, Michele enjoys exercise and spending time with husband Doug and their five children.

8:10 AM Learner Centricity: Cultivating a Culture of Learning Around the User Experience

Forward-thinking organizational leaders are accelerating progress by reinventing traditional learning and development practices and exploring new methods to transform and innovate learning and development strategies to fill skill gaps throughout the workforce.  This session will cover Cox Communications Target State Learning Strategy (3 year roadmap). Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network.  Cox has over 18,000 employees and is focused on bringing learner centricity into the forefront.

In addition to the roadmap some of the following areas will also be expanded upon:
•Learner Centric Experiences
•Self-developing organization
oMyPlan Concept – effective career planning model 
•Curated Content
•Leveraging technology to create innovative approaches to learning